Quality Management: What Is ISO 9001:2015 And Why Is It Important for Organisations

As organisations grow, having the proper structure becomes increasingly important since it helps to stabilise and operate each department. It guarantees high-quality products or services are well-maintained and suit customers’ needs. Being issued an ISO accreditation would boost the organisation’s credibility and reputation.

Furthermore, the ISO 9001 2015 quality assurance standard is a globally recognised sign of prestige. Certified organisations have developed a standardised method for maintaining high customer satisfaction and continual improvement levels.

What Is ISO 9001: 2015, And Why Is It Important?

International Organisation for Standardisation is the leading developer of voluntary international standards.

Their grades offer solutions and best practices for practically every system and industry, supporting companies and organisations in boosting performance while protecting consumers and the environment.

The ISO 9001:2015 certificate provides the standard for quality management system when a company:

  1. demonstrates its ability to accurately offer products and services that fulfil consumer and regulatory requirements, and
  2. Strives to improve customer satisfaction by implementing the system effectively, including methods for enhancing performance and certification of compliance with customer and applicable legislative and regulatory criteria.

All ISO 9001 2015’s standards are general, meaning they may be applied to any firm, regardless of its size or type of products and services.

What are the Benefits of Being Awarded ISO 9001?

ISO 9001 enables businesses to ensure that their consumers receive consistently high-quality goods and services, which has several advantages, including the following:

  • Improve Credibility: When organisations seek new suppliers, having a QMS based on ISO 9001 is generally necessary, especially in the public sector.
  • Higher Operational Efficiency: You can cut costs by implementing industry best practices and focusing on quality.
  • Better Employee Engagement: by increasing internal communications, you can ensure everyone is on the same page. Employees are practical and more productive when they create process changes.
  • Better Supplier Relationships: Using best-practice practices leads to more efficient supply chains, and certification will signal this to your vendors.
  • Improved Decision-Making – you can notice and identify problems early on, allowing you to take steps to prevent repeating the same mistakes rapidly.

How Does ISO 9001 Certification Begin Process?

Obtaining ISO 9001 certification necessitates forethought, effort, and resources. Therefore, the certification authority (QMS) recommends a simple three-step method:

  1. Gap Analysis– offices are visited by a consultant who reviews and documents the current processes and procedures, then highlights any areas that did not meet the standards.
  2. Implement Quality Management Practices- Modifying existing processes and procedures as necessary.

Ensure that every employee, from high management to entry-level roles, understands the significance of these standards and knows where to get the necessary documents.

Monitoring your activities and keeping an eye on vital indications will reveal whether or not your system is functioning correctly.

  1. Certification– An auditor comes to your office once a year to ensure that all documented processes are followed, and a new certificate is granted once they are satisfied.

In Summary

Organisations with ISO certification are more likely to improve their quality management and performance. Continue to provide exceptional customer service and a high-quality product.

Hence, it can increase the relationship between private and public entities by providing leadership and best practices.